Refund Policy

Last updated: 15 October 2026

We want buying from Orbitsave to be low-risk. If something we sold you didn't work, we fix it or refund it — you don't have to argue.

Reports ($4.99)

• If your report fails to open, arrives empty, or returns no usable result, we will refund it in full.
• If we cannot produce a report for the product you named, we will refund it automatically.
• Because a report is delivered instantly and in full, a change of mind after delivery is not a refund reason — but ask us and we will look at it fairly.

Subscriptions (Pro, Studio API)

• Cancel any time. You keep access until the end of the period you paid for.
• Not used your plan this month? Ask within 14 days of the charge and we will refund the current month.
• We do not refund months already used, or usage already consumed (lookups or API calls).

Our accuracy promise

Landing costs are estimates, and duty rates move. To keep that honest:

If the duty and tax charged by the authority on a shipment you sourced using an Orbitsave estimate comes out more than 25% above our estimate, send us the customs paperwork and we will credit the price you paid for that estimate (or the month's subscription, for Pro or API users).

This is an estimate-accuracy credit, not a promise to pay your duty. It exists so the number we give you is worth trusting.

How to ask

Email hello@orbitsave.com with the email you bought with, and what went wrong. We aim to answer within one business day and to process refunds within five.

How refunds are paid

Refunds go back to the original payment method through Stripe. Refunds are initiated by us and may take 5–10 business days to appear, depending on your bank.

Contact

Orbitsave is a brand of Axiopistis Holdings LC, 8824 Long Beach Cir, Atlanta, GA, United States. Billing questions: hello@orbitsave.com.